Frequently Asked Questions

Find answers to common questions about our equipment, ordering, delivery, returns, installation, calibration, and after-sales support.

What products does Haider Traders offer?
Haider Traders offers used, imported, and branded weighing scales, laboratory equipment, pharmaceutical machines, medical equipment, microscopes, and other professional instruments.
Are your products original?
Yes. We deal in original equipment from trusted international brands, including Sartorius, Mettler Toledo, OHAUS, A&D, Shimadzu, Precisa, Adam, Fisher Scientific, and other recognized manufacturers.
Are your products new or used?
Most of our equipment is used and imported. Product condition, model, specifications, and availability are shared clearly before the order is confirmed.
How can I select the right equipment?
Our team can help you select suitable equipment according to your required capacity, accuracy, readability, intended application, model, and quantity.
Can I request a quotation?
Yes. You can contact us through WhatsApp, phone, or email to request a quotation. Please include the product name, required specifications, quantity, and intended application.
Do you deliver throughout Pakistan?
Yes. We serve customers throughout Pakistan.
What payment method do you offer?
We offer Cash on Delivery. Customers are not required to make an advance payment.
How long does delivery take?
Delivery usually takes approximately 7–10 business days, depending on the product, destination, and courier arrangements.
Do you offer installation and calibration services?
Yes. Installation and calibration services are available for eligible equipment. Availability depends on the product type, model, and customer location.
Do you provide repair and after-sales support?
Yes. We provide repair and after-sales support for eligible equipment. Please contact us with the product model and details of the issue.
What is your 10-day check and exchange policy?
Customers can check the product within 10 days of delivery. If the product is eligible for exchange, the customer must contact Haider Traders within this period. The product must be unused, in its original condition, with all packaging, accessories, and documents. We do not offer cash refunds or ordinary returns. Exchange approval is subject to product inspection and availability.
How can I contact Haider Traders?
You can contact us through WhatsApp at +92 313 6602762, by mobile at +92 300 6602762, or by email at haidertraderscompany@gmail.com. We are located in Faisalabad, Pakistan.

Still Have Questions?

Our team is ready to help you find the right equipment, confirm product specifications, and provide a suitable quotation.