1. 10-Day Check & Exchange Eligibility

Customers may check the product within 10 days of delivery. Any exchange request must be submitted within this period.
The product must remain in its original condition, with its original packaging, accessories, and documents. All exchange requests are subject to inspection and approval by Haider Traders.

2. Exchange Conditions 

A product may be considered for exchange if the wrong product was delivered, the product has a verified manufacturing or functional issue, or the product does not meet the customer’s requirements.
The replacement product must be available in stock and approved by Haider Traders.

All exchange requests are subject to inspection and approval by Haider Traders.

3. Products Not Eligible for Return

The following situations may make a product ineligible for exchange:

• Damage caused by misuse, negligence, or improper handling.
• Damage caused by incorrect installation or unauthorized repair.
• Physical damage, broken parts, scratches, or signs of use.
• Damage to load cells, touchscreens, displays, or internal components caused by the customer.
• Products modified, opened, repaired, or tampered with by an unauthorized person.
• Products returned without original packaging, accessories, or required documents.

4. Exchange Request Process

To request an exchange, contact our team through WhatsApp or email and provide the following information:
Customer name and contact number.
Order number or purchase details.
Product name and model.
Reason for the exchange.
Clear photos or videos showing the issue, if applicable.
Our team will review the request and guide you through the next steps. Please do not send the product back before receiving exchange instructions from Haider Traders.

5. Product Inspection

Once the product is received, our team will inspect its condition and verify the reason for the exchange.
If the product meets the exchange conditions, the request may be approved. If the product is damaged, used, modified, or does not meet the policy requirements, the exchange request may be rejected

6. Exchange Policy

If the customer wants to exchange a product, the replacement product must be available in stock and approved by Haider Traders.

If the replacement product has a higher price, the customer will pay the difference. If the replacement product has a lower price, the difference will be adjusted according to the agreed exchange terms.

7. 10-Day Check & Exchange Policy

Customers are allowed to check the product within 10 days of delivery. If the product does not meet the customer’s expectations, the customer may request an exchange for another available product.
The product must be returned in its original condition, with original packaging and accessories. The product must not be used, damaged, modified, or repaired by the customer.
Exchange requests must be submitted within 10 days of delivery. The replacement product will be subject to availability and approval by Haider Traders.
If the replacement product has a higher price, the customer will pay the price difference. If the replacement product has a lower price, the difference will be adjusted according to the agreed exchange terms.

8. Exchange Shipping Charges

If the exchange is requested because the wrong product was delivered or the product arrived damaged due to our handling, shipping arrangements will be discussed with the customer.
If the exchange is requested because of a change of mind, incorrect selection, or a customer-related issue, the customer may be responsible for exchange shipping and other applicable charges.

9. Exchange Approval Timeline

Exchange requests will be reviewed after the product is received and inspected by our team.
The time required for approval or replacement may depend on the product condition, inspection process, replacement product availability, and delivery arrangements.

10. Damaged Product at Delivery

Customers are advised to inspect the package and product at the time of delivery. If the product appears damaged, please take clear photos or videos and contact us as soon as possible.

Any damage claim should be reported within 24 to 48 hours of delivery for faster review and assistance.

11. Warranty and Technical Issues

Warranty claims, technical support, calibration, installation, and repair services may be handled separately according to the product brand, model, warranty terms, and nature of the issue.

Customers should contact our team before arranging any repair or opening the product, as unauthorized repairs may affect return or warranty eligibility.

12. Policy Changes

Haider Traders reserves the right to update or modify this 10-Day Check & Exchange Policy when necessary. Any changes will be published on this page.